Good to know

Good to know

Shipment processing by UPS - Speditionspartner

At iColet.de you can send parcels from the UPS service provider. The iColet system and its tariff models, tailored to those who ship in small volumes, offer you the opportunity to use this high-quality service for your shipments.

In order to avoid irregularities, please note the following tips and standards.

Packaging tips - so that it arrives safely!

Good packaging can save you a lot of worry.

If the goods to be shipped are damaged, the service provider will examine the outer and inner packaging more closely before a refund is made. If the packaging is found to be insufficient, the claim will not be settled. Therefore, always make sure that the inner packaging is sufficient and that the cardboard packaging is sturdy, because every shipment must be able to withstand a drop of 80 cm (see Conditions of Carriage) without damage.

You should pay attention to the following points:

1. Cardboard packaging (outer packaging)

- Check the stability and strength of the outer packaging, because during the shipping process, the cartons can weigh up to 100 kg! We therefore recommend that you use double-walled cardboard packaging.

- Look out for tears in used cardboard boxes, at least double-walled cardboard protects your parcel best.

- Sufficiently large cardboard boxes offer enough space for the goods to be shipped and the padding.

2. Cushioning material (inner packaging)

- As a general rule, the goods must not have any play inside the box. Fill all cavities inside completely with cushioning material.

- Pad light packages with light material (e.g. air cushion) and heavy packages with heavy material (e.g. cardboard padding / Styrofoam mouldings).

- No direct contact between the goods and the outer packaging of the package. 3.

3. Close securely

- Seal the outer packaging and strap with adhesive tape that adheres well, additionally seal all sides securely.

- The heavier or larger the package, the stronger the packing tape must be.

- If cardboard packaging has already been used, look out for old shipping labels and remove them so that there is no incorrect sorting in the depots.

If your shipment has arrived damaged, please note the following:

As a matter of principle, damage or an enquiry must always be posted via Customer Support. Please always provide the parcel number of the affected shipment.

The damaged parcel must be handed over, together with the cardboard box, cushioning material and contents, to the shipping service provider for inspection so that packaging experts can assess whether the packaging was sufficient with regard to transport conditions. If the package is not handed over, no claims for damages can be made. In addition, a damage claim form must be filled out and the value of the goods must be proven with an invoice.

In the event of damage, you are entitled to reimbursement of your shipping costs and the value of your parcel shipment by UPS if the packaging was adequate. If the value of a parcel shipment exceeds the amount of 510 €, we recommend that you insure the actual value of the shipment. Otherwise, you will be reimbursed a maximum of €510.

iColet shall not be liable for consequential damages and costs such as purely economic losses, loss of profit or revenue, expenses of substitute performance and damages caused by delays at the customs clearance.

Pick-up orders

A majority of the services offered on our shipping portal provide collection from your specified address.

When you arrange for your parcels to be collected, you have the option to choose a time slot. Please note that pick-up orders for international are always carried out on the following working day.

If a collection request is not implemented, you will not incur any subsequent costs. You can then either start a new collection request or drop off your package at the nearest UPS parcel shop (access point).

Delivery of your parcels to a business address

If you are sending to a business address, UPS will generally make 2 delivery attempts in order to hand over the parcel. If all delivery attempts are unsuccessful and none of the parties, neither the sender nor the recipient, reacts, this shipment will be returned to the sender/return address specified by you at the expense of the sender.

Delivery of your parcels to a private address

If the delivery is to a private address, UPS will attempt delivery. If this cannot be completed, the driver will leave a note stating that the parcel will be left at the nearest parcel shop and where it can be found. This procedure offers the recipient the advantage that his or her parcel can be collected on the same day. Parcels are stored for 5 working days in UPS parcel shops - free of charge, of course!

Goods excluded from carriage

Please note that there are a number of goods that are either excluded from carriage or may only be shipped at your own risk. (see Conditions of Carriage)

Possible additional charges:

Please note that for each parcel, the parcel dimensions are automatically checked by the service providers. If parcels are larger than the purchased rate, you will automatically receive an additional charge.

Additional Handling

UPS reserve the right, at their discretion, to impose a surcharge on any package that exceeds the maximum dimensions or has non-bandable packaging after verification by the service providers.

Additional handling applies, among others, to:

Goods in a metal or wooden packaging

Articles in cylindrical containers, such as drums, buckets, canisters or tyres, which are not completely enclosed in a corrugated board packaging

Packages exceeding the maximum dimensions

Any package with an actual weight exceeding 30 kg (not volumetric weight)

Address correction

If a correction of the address is necessary after the parcel label has already been created, a surcharge may apply

Undeliverable items/returns

If the parcel is classified as undeliverable despite all efforts (address error, refusal of acceptance, etc), it will be returned to the sender and invoiced.

Storage period of your parcel consignments in our warehouse

If your parcel is returned to iColet.co.uk for any reason (refusal to accept, undeliverable, etc.), we will notify you immediately. If our notifications remain unanswered, all parcels will be kept in our warehouse for you free of charge and for a maximum of 28 calendar days. After this period has expired, we are forced to destroy, realise or sell the parcel consignments in accordance with the statutory regulations.